29 bat's Privacy Policy

Definitions and Scope of Application

In this document, "29 bat", "we", "our", or "platform" refers to the 29-bat.cam website and all services under it. "User", "you", or "your" refers to any person, registered or unregistered, who uses this platform.

"Personal information" means any information that can be used, directly or indirectly, to identify a specific individual. This includes name, mobile number, email address, financial transaction details, and browsing behaviour.

This Privacy Policy applies to all 29 bat services — including website browsing, account registration, betting and casino activity, payment processing, and customer support.

1.1 Age Requirement

29 bat is for individuals aged 21 and above only. Our detailed policy on minors is set out in Section 9 of this document.

Information We Collect

29 bat collects user information from various sources. The types of information collected are described below:

2.1 Information You Provide Directly

When you create an account or use our services on 29 bat, you provide certain information directly. This includes:

• Full name and date of birth
• Mobile number and email address
• Payment information (bKash, Nagad, Rocket, Upay or bank account number)
• National ID or passport details provided for identity verification
• Messages and complaint details you send to customer support

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

• IP address and device type
• Browser name and version
• Logs of which pages you visited on the site and for how long
• Cookie and session data (see Section 6 for details)
• Game play history and betting activity logs

2.3 Information Received from Third Parties

In some cases we receive information from payment gateways or identity verification partners. This information is used solely to confirm your transactions and prevent fraud.

Purpose of Using Information

29 bat uses collected information only for specific and legitimate purposes. Each purpose is explained below:

3.1 Service Operations

Information is used to keep your account active, complete transactions, process deposits and withdrawals, and maintain your game history.

3.2 Identity Verification and Security

Verifying the legitimacy of each account, preventing unauthorised access, and taking measures to prevent fraud and money laundering are part of our responsibilities.

3.3 Customer Support

Your contact details and activity history are needed to resolve your issues and provide effective support via live chat or email.

3.4 Responsible Gaming

We monitor your gameplay patterns in order to identify potentially harmful behaviour and offer appropriate support in line with our responsible gaming guidelines.

3.5 Technical Improvement

Anonymised user behaviour data is analysed to improve platform performance, fix bugs, and develop new features.

3.6 Communications

Your mobile number and email are used to send important notifications about your account or transactions. If you do not want to receive promotional messages, you can turn this off from your account settings.

Data Storage and Security

4.1 Retention Period

Your personal information is stored for as long as your account remains active. Even after an account is closed, financial and transaction records may be retained for a defined period due to legal requirements.

4.2 Security Measures

29 bat uses the following technical measures to keep your information secure:

• SSL (Secure Sockets Layer) encryption — on all data transfers
• Encrypted databases — for stored information
• Two-factor authentication (OTP) — for login and important transactions
• Regular security audits and vulnerability assessments
• Restricted access — only authorised staff may access sensitive information

4.3 In the Event of a Data Breach

If a data breach occurs and affects your information, we will notify you as soon as possible and take the necessary steps to address the situation.

Sharing Data with Third Parties

29 bat never sells your personal information to third parties for commercial purposes. However, information may be shared in the following specific circumstances:

5.1 Payment Processors

The necessary financial information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer services to complete deposits and withdrawals. These partners are also bound by their own privacy policies.

5.2 Technology Partners

Game software providers (such as Evolution, Pragmatic Play, JILI, PG Soft) process the minimum session data required to operate games. They are committed to meeting our data protection standards.

5.3 Legal Obligations

Information may be disclosed in accordance with applicable laws in Bangladesh or on the basis of a lawful order from a competent authority. In such cases, only the information specified in the order is provided.

5.4 Organisational Structural Changes

In the event of a business merger or acquisition, user information may be transferred, but only subject to the terms of this Privacy Policy.

Cookies and Tracking Technology

6.1 What Are Cookies

Cookies are small text files stored in your browser. 29 bat uses cookies to operate the platform correctly and to improve your experience.

6.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and run core site functions — these cannot be disabled.
• Functional Cookies: Remember your preferences (language, layout) so you do not have to set them up again on your next visit.
• Analytics Cookies: Collect anonymised behaviour data to help us understand which parts of the site are being used and how.

6.3 Cookie Controls

Cookies can be restricted or deleted from your browser settings. Please note that disabling essential cookies may cause some parts of the site to not function properly.

Your Rights Regarding Your Information

Every user with an account on 29 bat has the following rights regarding their own information:

• Access: You may request a copy of the information we hold about you at any time.
• Right to Correction: If any of your information is inaccurate, you may request that it be corrected.
• Request for Deletion: After closing your account, you may request that your information be deleted, provided there is no legal obligation to retain it.
• Objection to Processing: You may object to your information being processed for certain specific purposes.
• Data Portability: You may request that your information be provided in a commonly used format.
• Withdrawal of Consent: You may withdraw consent given for promotional communications at any time.

To exercise any right, send a request to the contact address given below. We aim to respond within 30 working days. To learn more about our services, you can visit our About Us page.

User Responsibilities for Account Security

Data protection is a two-way process. We provide the highest level of security on our end, but you also need to take certain precautions:

• Never share your password with anyone else.
• Use a strong password that is difficult to guess and change it regularly.
• Always access the official 29 bat website — be cautious of phishing sites.
• Avoid logging into your account on public Wi-Fi.
• If you receive an unexpected OTP, contact our support immediately.
• Always log out at the end of a session, especially on shared devices.

Minor Protection Policy

29 bat strictly prohibits individuals under the age of 21 from registering or using its services. We take the following measures:

• Age is verified at the time of registration.
• If there is any doubt about the age of an account holder, additional identity documents are requested.
• Any complaint related to underage users is investigated on a priority basis.
• Accounts that fail verification are suspended immediately.

If you know that a minor is using 29 bat, please notify our customer service immediately.

Changes to the Privacy Policy

29 bat reserves the right to update this privacy policy as needed. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email or platform notification.
• Continued use of the site after changes have been made will be considered acceptance of the new policy.

You are advised to review this policy periodically before using the site. For frequently asked questions, visit our FAQ page.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact 29 bat's customer support. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English.